Terms and Conditions
SafetyFroggle Parties is covered with public liability insurance. All of our entertainers are freelancers and have public liability insurance and an up to date DBS check. Every member of our team undergoes a rigorous recruitment and training process before becoming a member of Froggle Parties. All electrical equipment used is either brand new or PAT tested for safety. Please note, for safety reasons, at least one other adult, in addition to the entertainer, must be present the whole time the entertainment is running. This does not mean they have to be helping with the party, but they must be present should they be needed in the event of an accident arising. It is the responsibility of the customer to ensure this happens. We retain the right not to conduct certain activities if we feel the children are not responding appropriately, or are too riotous and therefore we deem it unsuitable to conduct certain activities. With regards to science parties and science activities, adults must be present to help facilitate science activities. If there are not at least 2 adults present we retain the right not to conduct certain activities.
Covid 19Our parties have been adapted in line with government guidelines to ensure the same amazing Froggle fun, whilst ensuring safety is at the heart of what we do. Please note that whilst Froggle Parties Ltd has put measures in place to meet government guidelines and ensure safety, it is still the client’s responsibility to ensure they are keeping to social distancing rules. Froggle parties cannot be held accountable for anyone breaking social distancing rules. We offer our services on the assumption that members of the public are following the government guidance on social distancing. Please do make sure you are following the government’s guidance. We have published a document available for clients to download, to help put measures in place to keep everyone safe: https://froggleparties.com/wp-content/uploads/2020/06/Froggle-Parties-Covid-19-statement.pdf
Covid Cancellation Policy
Should you need to cancel due to covid, then you can either have a refund, less a £15 admin fee, or you may reschedule for any day/ time in the future (This will be subject to our availability). This latter option would incur no admin fee.
Bad weather – Many parties are happening outside and so the party is reliant on the weather. If the weather prevents your party from going ahead, then you can either have a refund (less a £15 admin fee), or you may reschedule for another day/ time of your choosing.
Should you need to cancel due to bad weather, you can do this even on the day itself. We just ask that you notify the entertainer (by speaking directly to them on the phone (to ensure they get the message)), before they set off on their journey to your party.
It should be obvious if weather will prevent the party form happening, well before the entertainer sets off to you. However there may be times where it could go either way. In cases like this you can decide whether to proceed or not. But should the entertainer set off to your party, and then the party has to be cancelled due to bad weather, after the entertainer has set off, 50% of the remaining balance of the party will be required to be paid to the entertainer, whether they do any entertainment or not. This is to cover their time and travel costs.
Should the party be interrupted by bad weather, if up to 50% of the party time has been completed, a minimum balance of 50% would be payable to the entertainer on the day. If 60% of the party time is completed, then 60% is payable, if 70% of the party is completed, then 70% of the balance, etc….
If a party is interrupted by bad weather, then where possible, the entertainer will try and stay on and hold out for the weather to improve, so as to try to complete the full length of time you booked. But this will depend on whether they have other commitments afterwards.
Normal Cancellation PolicyOnce a deposit is made, it cannot be refunded if our services are cancelled less than 4 weeks before the date of the party. If you cancel more than 4 weeks in advance, we can refund your deposit but please note that a £15 admin fee applies. If our services are cancelled less than 4 weeks before the booked date of the party, the deposit is non refundable and non transferable to another weekend date. We can however reschedule our services to a later date as long as it is on a weekday and for no later than 6 months after the original party booking date. If you wish to cancel a party, notice must be given in writing and you must have received an email acknowledgement back . Please note we cannot accept messages left on voice mail as notification. If for any reason a party has to be cancelled on the day of the party, notice must be given before the entertainer has commenced travel to the party destination. If for any reason you have to cancel and don’t give notice before the entertainer has commenced travel, you are required to cover the entertainer’s travel costs in full. If for any reason we have to cancel a party due to extreme weather conditions then your deposit would be fully refundable and no admin fee would apply. In the event of extreme weather conditions, then you can cancel our services and get a full refund on the deposit but only if your entertainer is unable to get to the party. If the entertainer is able to get to the party and you still cancel then the deposit is non refundable and non transferable to another weekend date. We can however reschedule your party to a later date as long as it is on a weekday.
Our balloon Decoration ServiceUnless you request otherwise, we usually set balloons up on arrival, to allow maximum float time. (Unless of course a balloon decoration takes a large amount of set up time to create). We will require parking in order to load and set up the balloons for you. Balloons are usually provided by our entertainers (and usually the entertainer who is also doing the party entertainment for you). Once the set up of the balloons is complete, the customer must ensure that they, or another adult are present to sign for receipt of the balloons before the entertainment is due to begin. Regrettably, we are unable to leave balloons at a venue or start the entertainment unless someone is there to sign for them. Once signed for, we cannot take responsibility for any damage that occurs to balloons after this, even if damage occurs during the period of entertainment. Whilst we attempt to accommodate any preference to materials and colour requests, sometimes it may not be possible, but we will always get as close to it as we can for you. Should you not want the replacement item then you have the right to choose not to have it and you will not be charged for it. Please note that because we need to order and pay for balloons in advance to ensure we have the correct stock for you, if you cancel less than 4 weeks in advance we cannot offer a refund. Please see above for our cancellation policy, which also applies for our balloon decorations service. Please note that because we need to order and pay for balloons in advance to ensure we have the correct stock for you, if you cancel less than 4 weeks in advance we cannot offer a refund. Please see above for our cancellation policy, which also applies for our balloon decorations service.
Booking our ServicesPlease note that a party is not booked and confirmed until either a deposit has been paid by card to Froggle Parties Ltd and cleared into our bank account, or the full amount has been paid and cleared. You will receive a confirmation from us, acknowledging payment and confirming the booking. Please note for bank transfer payments, we require an email from you to notify us that the payment has been made and for the deposit or full payment to have cleared into our bank account. You will receive a confirmation from us, acknowledging payment and confirming the booking. Please note we do NOT accept cheques. Please note that until you have had a confirmation email from us acknowledging payment, our services are not booked.
Our Team of children’s entertainersPlease note that we cannot offer to guarantee providing any one specific entertainer. This includes but is not limited to being unable to provide an entertainer/s based on their gender, age, ethnicity, or religion. We reserve the right to refuse a booking or to cancel an existing booking for any reason. This includes but is not limited to if a customer is abusive or threatening in some way, or we feel a booking might put an entertainer in a dangerous, inappropriate or uncomfortable position.
PaymentUnless you have already paid the balance in full, the remaining balance for the entertainment must always be paid in cash on the day to the entertainers. The remaining balance for a booking is payable to the entertainer(s) on the day in cash immediately after the party entertainment is completed. Please note entertainers cannot accept discount vouchers, cheques, card payments or any other form of payment. Payment is requested straight after the entertainment is completed. We regret that the entertainer cannot be asked to wait for payment as they may have to leave straight away to get to another booking. If the entertainer is made to wait for payment longer than 10 minutes after they were booked to finish the entertainment, an additional fee of £15 is applicable and must be paid to the entertainer on the day of the party. Additional fees of £15 will be applied, for every 10 minutes extra the entertainer has to wait for payment. The entertainer cannot wait longer than 30 minutes for payment. If the entertainer is unable to wait for payment due to other commitments, then a fee of £30 is applicable on top of any money owed after the party. This must be paid within 3 days or further charges of £20 per day will apply if the balance is not paid to the entertainer in full.
LiabilityPlease note Froggle Parties does not take responsibility for children causing damage to a venue or any property that the party is held in. This includes, but is not limited to a home, hired venue or public area. Please note that all of our party packages are appropriate to the age of the children outlined on our website. You should be aware that the activities will not be appropriate for children outside the specified age range. If you have younger children attending the party we would ask that you please ensure that either the parent or an adult supervisor is there to look after them and prevent them from disrupting the show. This is particularly important for science parties. Please note that our science parties are absolutely not suitable for 4 year olds or under. If any children younger than this age are present there must be another adult supervising and taking responsibility for that particular child. Please note we cannot be responsible for children under this age group as the party activities are not appropriate for this age. By booking a party with Froggle Parties Ltd you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release Froggle Parties Ltd from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Froggle Parties Ltd. In the unlikely event that refunds or compensation is requested, you accept that any refunds or compensation given, will be limited to the total value of the cost of hiring our services. If parties are held anywhere other than your home, we will assume that you have either hired the hall or had permission to use the space, and have deemed the space suitable and safe to use for the types of activities being provided by Froggle Parties. Please note that although it is very unlikely to happen, your entertainer can change at the last minute. Party bookings are not made on the basis of specific entertainers, or specific gender. All parties are exclusive to Froggle Parties Ltd and all material is copyrighted and the property of Froggle Parties Ltd.
What we need to conduct the entertainmentPlease note that with all our parties we will require a table. Usually a trestle table (about 6ft long) is the best type of table. If your party is in a venue then usually this will be available but please do ensure that one is available or we may not be able to do the party. This is particularly important for science parties. We will need access to electricity. Usually if the party is indoors this will be no problem. If your party is outside we would ask you to ensure there is access to electricity. If you are using extension cables/leads for outside then please ensure the cables are running along completely dry ground and they are not in contact with any wet or damp surfaces. We cannot be responsible for not being able to provide activities that require electricity, due to power failures or tripped circuits at the venue we are operating in. During the party the customer must ensure at least 1 adult is present in the same room for the entire duration of the entertainment. This is in case accidents should occur or children need to go to the toilet. We regret, for safety reasons, we cannot conduct the entertainment unless at least one adult is present in the room the entire time. During our parties we ask that no food or drink is provided during the actual entertainment that might distract children from the entertainment whilst it is happening. E.g. buffet food out on a table for children to access. Again, this is particularly important for science parties.
Froggle Parties competition Terms and ConditionsPlease read these terms carefully before entering any of our competitions. Entering any of our competitions constitutes an acceptance of these terms and conditions. The promoter of this Competition is Froggle Parties. The Competition is open to any resident of the United Kingdom over 18 years of age. The Competition is closed to Froggle Parties and their close relatives and anyone otherwise connected with the organisation or judging of the Competition. Automated or bulk entries from third parties will be disqualified. We reserve the right to exclude serial competition entrants who have entered more than 4 competitions in the last month. There is no entry fee and no purchase necessary to enter this competition. Dates of competition: The competition opening and closing dates will be posted on the competition post on social media. Entrants can enter at any point between these dates. How to enter: To enter the competition on Instagram, entrants will need to follow the Froggle Parties account and like the competition post. Then @mention 2 other accounts in the comments they think would also like to win. Entrants can get one extra bonus entry by reposting on their stories or Instagram page. To enter the competition on Facebook, entrants will need to like Froggle Parties and @mention 2 other accounts in the comments they think would like to win. How will the winner be selected & announced: The winner will be selected at random from the list of entrants on each platform. Names will be entered into a random draw as many times as they have qualified for entries. The winner will be notified via DM on Instagram and Facebook within 14 days of the closing date. If the winners cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. Details of prize: The prizes for winning the competition will be clearly shown on social media. The Prizes are as stated, and they cannot be sold or exchanged for cash, goods or services. The Prize is not transferable and must be accepted by the winner Marketing promotions: Froggle Parties reserve the right to use the voice, image, photograph, name and likeness of the winners for publicity and in advertising, marketing or promotional material without additional compensation or prior notice to the winners. In entering the Competition, all participants consent to such use of their voice, image, photograph, name and likeness. Copyright of any material produced as part of the competition is owned by Froggle Parties. Unauthorised use of the material produced as part of this competition, including reproduction, storage, modification, distribution or publication without the prior written consent of Froggle Parties or, where applicable, the respective competition entrant, is prohibited. Where you are able to submit any contribution to this competition you agree, by submitting your contribution, to grant Froggle Parties a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution. If you do not want to grant Froggle Parties the rights set out above, please do not submit your contribution to Froggle Parties. You consent to your first name and social media handles about you being disclosed on Froggle Parties digital channels or other media if you win any Prizes under the Competition. Any personal data relating to participants will be used solely in accordance with UK data regulations and will not be disclosed to a third party without the entrant’s prior consent By entering the Competition, you agree that Froggle Parties may contact you in relation to the Competition. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or Facebook or any other social network Froggle Parties do not accept liability for any damages whatsoever, including, without limitation, indirect or consequential damages, loss of profits, or any damages whatsoever arising out of, or in connection with the competition. Except in the case of death or personal injury arising from its negligence, or in respect of fraud, and so far as is permitted by law, Froggle Parties and its associated companies and agents and distributors exclude responsibility and all liabilities, whether direct or indirect, arising from: any postponement or cancellation of the Competition; any changes to, supply of or use of the Prize; and any act or default of any supplier, which are beyond Froggle Parties reasonable control. Froggle Parties does not accept responsibility for any liability arising from technical incompatibility, problems relating to the internet, or technical difficulties of any kind and no responsibility can be accepted for entries not received for whatever reason. Froggle Parties shall not be liable, whether in tort, contract, misrepresentation or otherwise for loss of profits, loss of anticipated savings, loss of goods, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. You agree to indemnify Froggle Parties against all liabilities, claims and expenses that may arise from any breach of your agreement with Froggle Parties. We reserve the right to change the Competition rules and these Terms and Conditions from time to time. If we do so, we will always have the most up to date terms and conditions on the Website and in the case of a discrepancy between these terms and conditions and those on the Website, the Website terms and conditions will apply. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.
Froggle Parties is covered with public liability insurance. All of our entertainers and session leaders are freelancers and have public liability insurance and an up to date DBS check.
Every member of our team undergoes a rigorous recruitment and training process before becoming a member of Froggle Parties.
Please note, for safety reasons, any child attending our sessions must be accompanied by an adult at all times.
We retain the right not to conduct certain activities if we feel the children are not responding appropriately, or are too riotous and therefore we deem it unsuitable to conduct certain activities in a session.
Once a class has been paid for, a space will be held for you and it will not be given to anyone else. For that reason, if you are unable to attend it is not possible to issue a refund for any sessions missed.
Should you be unable to attend a session, although a refund is not possible, it is possible to attend a different class on another day or time, within 2 months of the date you missed a session (subject to availability)
Please note that a place is not secured for you unless the session is paid for and you have had an email confirmation from us, confirming your place. Please be aware that whilst we do accept last minute ‘walk ins’ to the sessions, we cannot guarantee that a place will be available, on arrival, even if you have been informed recently by email or phone that spaces are available. Walk ins will be allocated any remaining places available, based on a first come first serve basis on the day of the class.
Please note that we cannot offer to guarantee providing any one specific session leader. This includes but is not limited to being unable to provide an entertainer/s based on their gender, age, ethnicity, or religion.
PaymentsBooking in advance is highly recommended to ensure a place at the classes. Payment is typically requested in advance of the sessions. Session prices will vary amongst various classes. You can pay a one off fee for the initial trial class. After this, we ask you to book and pay for the remaining number of sessions left for that half term.(usually anywhere between 1-7 weeks depending on how many left remaining) If you are unable to commit to a block booking of multiple weeks, then you are able to pay a ‘walk in’ rate, where you pay for each session you attend. But please note that the rate charged will be higher than that of those booking in advance, and we cannot guarantee a space is available on arrival.
VenuesPlease note that we do not own any venues that we operate in. If you have an issue relating to the venue, you should contact whoever is responsible for the running of the venue.
Please note Froggle Parties does not take responsibility for children or adults causing damage to a venue or any property that the session is held in. This includes, but is not limited to a home, hired venue or public area.
Please note we cannot be responsible for supervising children. We are there to facilitate our activities, but it is the responsibility of the accompanying adult to supervise their child/children at all times.
All sessions are exclusive to Froggle Parties Ltd and all unique material is copyrighted and the property of Froggle Parties Ltd.
Heaps of fun and variety, in a nice calm relaxed setting.
Listen to our very own super catchy froggle tots songs.
See what makes our sessions stand out from other classes.
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